top of page
  • How can I pay for my tickets?
    We accept all major credit and debit cards: American Express Mastercard Visa Digital payments Apple Pay Google Pay Unfortunately, we can't accept payment from Maestro and Diners cards.
  • What does 'unreserved seating' mean?
    'Unreserved seating' means that the venue has seating available on a first-come, first served basis. If your party would like to sit together, we suggest that you arrive in good time before the event, but we can't guarantee that this will always be possible. However, we do our best to accommodate everyone and ensure that everyone has a great time at Crail Festival.
  • When do tickets go on sale?
    Crail Festival tickets go on sale on Friday 26th April at 9am! How to Book Online: Secure your tickets online at Crail Festival: crailfestival.org from 9am on Friday 26th April. Telephone: Call our box office on 0333 666 3366 from 9am on Friday 26th April. (Lines may be busy!) Can't Call or Click? Don't worry, there will be an in-person pre-sale for those who can't book online or by phone. This will take place on Saturday 4th May between 10am and 12 noon. We expect tickets to sell out fast, so don't miss out.
  • How secure is my online transaction?
    Safe Technology Our secure server software (SSL) is some of the best software available today for secure e-commerce transactions. It encrypts all your personal information so no one else can access it.
  • What does 'General Admission' mean?
    'General Admission' tickets may be seating or standing tickets, and are allocated on a first-in basis at the event. The position you sit or stand usually depends on when you arrive at the venue.
  • Why is there a limit to how many tickets I can buy?
    From time-to-time we may limit tickets as we want to make sure that everyone gets a fair chance to buy tickets.
  • How long will it take for me to receive my tickets?
    We aim for you to have your tickets delivered within 5 minutes of completing your print-at-home or mobile ticket order. However, if you have opted for 'standard post', your tickets may take up to seven days to arrive. Please ensure that you have entered the correct delivery address and contact us if you have not received your tickets within the expected timeframe.
  • What should I do if my tickets were lost, stolen or damaged?
    If your tickets are lost, stolen, damaged or destroyed, contact TicketSource support and their team will be happy to help. Make sure you have your order number or the card you used to buy the tickets readily available. If you have reported your stolen tickets to the police, please include your crime reference number. However, you may be able to use your damaged tickets if you have at least one clear barcode that can be scanned. For damaged or destroyed Print-at-Home tickets, you can print your tickets again from the link in your confirmation email. Can you post my duplicate tickets? We don’t post out duplicate tickets as it could cause problems at the venue or allow someone else to use your tickets without our knowledge. If your tickets go missing in the post, the safest way to make sure you get into the event is for us to change your delivery method to Box Office collection. Once we process the change, the original tickets will be void and the new tickets will only be released to the cardholder when they're collected at the venue.
  • What are the Terms and Conditions of ticket sales?
    By purchasing a ticket, you agree to abide by these terms and conditions. All tickets are non-refundable. Crail Festival reserves the right to refuse admission or to eject any person without refund. Crail festival reserves the right to make any changes to the lineup or schedule. All attendees must comply with the festival's code of conduct and any other directives shown on the ticket. The festival is not responsible for any lost or stolen tickets. For more information, please refer to the full terms and conditions provided by TicketSource UK.
  • What does 'unreserved seating' mean?
    'Unreserved seating' means that the venue has seating available on a first-come, first served basis. If your party would like to sit together, we suggest that you arrive in good time before the event, but we can't guarantee that this will always be possible. However, we do our best to accommodate everyone and ensure that everyone has a great time at Crail Festival.
  • Can I get a refund for my tickets?
    Regrettably, we cannot offer refunds unless the event has been cancelled. However, we understand that sometimes plans change, and you may be unable to attend. It is possible to send tickets to friends and family. You can forward print-at-home and mobile tickets or send physical tickets to friends or family, allowing everyone to enter the event with their ticket. Ensure they have the correct ticket for the day and time they plan to attend.
  • What do I do if an event is cancelled / postponed / rescheduled?
    If an event is cancelled altogether we will usually just refund your tickets automatically. TicketSource will refund the face value for each ticket and you will see a credit onto your card within fifteen days of contacting you about the cancellation. If an event has been postponed or rescheduled will usually contact you to inform you of refund or exchange procedures for that event. Together, Crail Festival and TicketSource assume responsibility on cancelled events for those tickets sold through our Internet site, contact centre and/or box office. Regrettably we cannot be responsible for tickets purchased through any other outlet or agency.
  • What happens if my event is cancelled?
    If an event is cancelled, typically no action is required to obtain a refund for the face value of each ticket. The refund will be issued to the original method of payment used at time of purchase. Different rules apply to transfer and resold tickets (and some others).
  • What happens if my event is postponed?
    If an event has been postponed, it means we are still working to determine whether the event will be rescheduled or cancelled. Your tickets are still valid and no further action is required. When we cancel or reschedule an event, we will notify you and explain your options. In some instances, we may give you the option to request a refund. If that is the case, we will provide instructions on how to do so.

Need more help?

bottom of page